Diploma in Hospitality & Retail
A diploma in hospitality and retail equips you with essential skills for customer-facing industries like aviation, hotels, luxury brands, and more. Gain expertise in guest handling, sales techniques, and personality development to launch a rewarding career.
3 Months
Duration
2 hours
Classes/Day
Certified
Industry
60+ hours
Practical Hours
Course Syllabus
Guest Handling & Customer Service
Professional service standards, complaint handling, and VIP guest care.
Hospitality & Front Office Operations
Front office procedures, food & beverage service, and hotel management basics.
Retail Sales & Merchandising
Sales techniques, product knowledge, upselling, and cross-selling.
Store Operations & Cash Handling
Retail store management, POS systems, and cash handling procedures.
Personality Development & Public Speaking
Confidence building, professional grooming, and public speaking.
Interview & Career Preparation
Resume building, LinkedIn profile improvement, and interview preparation.
Career Opportunities
Eligibility Criteria:
- 10+2 from any recognized board
- Good communication and interpersonal skills
- Interest in customer-facing roles