Diploma in Ground Staff Services
This program trains students for airport ground operations including check-in procedures, passenger handling, ticketing, and airport coordination. Build a successful career in the aviation industry with our industry-focused program designed for skill development, confidence, and job readiness.
1 Year
Duration
2-3 hours
Classes/Day
Certified
Industry
80+ hours of practical training
Practical Hours
Course Syllabus
Airport Terminal Operations
Understanding terminal layout, check-in counters, boarding gates.
Passenger Handling & Ticketing
Reservation systems, baggage handling, boarding procedures.
Aviation Security & Safety
Security checks, dangerous goods regulations, safety protocols.
Customer Service Operations
Managing queues, special handling passengers, complaint resolution.
Cargo & Ramp Operations
Basic cargo handling procedures and ramp safety.
Personality Development
Professional grooming, communication skills, interview training.
Career Opportunities
Eligibility Criteria:
- 12th Pass (Any Stream) from recognized board
- Age: 18-28 years
- Good communication and interpersonal skills
- Ability to work in shifts